At Wa3ad , we are committed to your complete satisfaction, and we strive to provide you with products of the highest quality.
If you encounter any problem, we are happy to assist you according to the following terms:
retrieval
- Returns can be requested within 3 days of the date of receiving the order.
- The product must be unused and in its original condition as received.
- Products that have been opened or used cannot be returned in order to maintain fragrance quality and safety standards.
- The refund will be processed after the product is received and its condition is verified within 3–7 business days .
substitution
- Replacements can be requested within 7 days of receipt.
- The product must be unused and in its original condition.
Damaged or faulty products
If the product arrives damaged or different from your order, we will replace it immediately and free of charge.
